Guidelines for Preparing Customer Service Standards: For Service Providers
The purpose of these guidelines is to assist water service providers in ensuring continuity of the services they supply to customers. These guidelines detail the minimum requirements for a customer service standard - that is, what service providers must include in their customer service standard documentation in order to comply with the regulatory requirements.
| Availability | Price |
|---|---|
| Online (PDF, 250 kB)* | Free |
- Date published:
- July 2010
- This resource is part of a series:
- Service Provider Guidelines Series
Series of guidelines providing assistance to water and sewerage service providers. They include advice on drought, system leakage and strategic asset management plans, requirements for a Customer Service Standard, exemptions and audit preparation.
* Requires Acrobat Reader
